Longacres Coronavirus Frequently Asked Questions Page
UPDATE 03/06/2021 9am
As you may have heard, Longacres Bagshot currently has some staff members self-isolating with confirmed cases of Coronavirus, and some staff self-isolating as a precaution.
All are following instructions from NHS Test and Trace. We are conducting regular tests of staff. All staff & customers must wear masks (unless exempt) and practice strict social distancing.
We are still open, but we are strictly limiting the numbers in store, so you may have to queue.
Trollies and baskets should be sanitised at the entrance – the sanitising station can be found on the way in to the store.
All of our garden centres are open, selling a full range of products. This includes the aquatics section at Bybrook Barn.
The cafes and restaurants at all stores are now open for indoor and outdoor food and drink - please follow government guidelines relating to the rule of 6 / multiple households meeting up indoors.
To so see how we're handling safety and social distancing in our stores please click here.
The Drive Thru at Bagshot is open. Click and Collect is running as normal. Flower collections are made instore; everything else is collected from the Drive Thru / Click and Collect area. Please follow signs as you drive in.
Please note that smoking is not permitted in the queue.
Your best source of up-to-date information is your local store's Facebook page - see links below.
Flowers can now be purchased / ordered for delivery at all stores.
We will update this page whenever anything significant changes, so please bookmark it / save to favourites.
You can also follow us on Facebook for updates:
Bagshot: facebook.com/longacresbagshot
Bybrook Barn: facebook.com/longacresbybrookbarn
Chelmsford: facebook.com/longacreschelmsford
Shepperton: facebook.com/longacresshepperton
How do I contact Customer Services?
Please email customerservices@longacres.co.uk
Please CLICK HERE for current opening times
